At Stepzy, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to make the return or exchange process as simple and convenient as possible.
Please read the following policy carefully before requesting a return or exchange.
Eligibility for Returns & Exchanges
You may request a return or exchange if your item meets the following conditions:
- The product is unused, unworn, and in its original condition.
- All original tags, labels, and packaging are intact.
- The request is made within 30 days of receiving your order.
- A copy of your order invoice or order confirmation is included.
- A valid reason for the return or exchange is provided.
Products that do not meet these conditions may not be eligible for return or exchange.
Non-Returnable Items
For hygiene and quality assurance reasons, we may not accept returns or exchanges for:
- Products that have been worn, washed, or damaged by the customer.
- Items without their original packaging or tags.
- Products returned after the 30-day return period.
- Products damaged due to misuse or improper handling.
Return Shipping
Customers are responsible for sending returned items through a reliable and traceable courier service, such as:
- TCS
- M&P Courier
- Leopards Courier
Please note:
- Return shipping charges are the customer's responsibility.
- Original delivery charges are non-refundable.
We recommend keeping your courier receipt until your return has been successfully processed.
Refund Processing
Once we receive and inspect your returned item(s), we will notify you regarding the status of your request.
If approved, your refund will be processed within 7 business days.
Refunds will be issued according to the original payment method or as otherwise agreed by our customer support team.
Exchange Process
If you wish to exchange a product for a different size, color, or available variant, please contact our support team before shipping the item back.
Exchanges are subject to product availability at the time your request is processed.
How to Return or Exchange an Item
Step 1 – Contact Our Support Team
Email us with your order number and the reason for your return or exchange request.
Step 2 – Prepare Your Package
Securely pack the product in its original packaging and include:
- Your order invoice (or order details)
- A brief note explaining the reason for the return or exchange
Step 3 – Ship Your Parcel
Send your package using a trusted courier service to the following address:
Consumer Returns Department
Stepzy
46 Ada Faisalabad Road
Sargodha, Pakistan
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.
Our support team will review your request and arrange a replacement or appropriate solution as quickly as possible.
Need Assistance?
If you have any questions regarding returns or exchanges, we're always happy to help.
Stepzy
Website: https://stepzy.shop/
Email: stepzy.shop@gmail.com
WhatsApp: ______________________
Business Address:
46 Ada Faisalabad Road
Sargodha, Pakistan
Customer Satisfaction Comes First
At Stepzy, we are committed to delivering premium-quality footwear and outstanding customer service. If something isn't right with your order, our team will work with you to resolve it quickly, fairly, and professionally. Thank you for choosing Stepzy!
